Refund Policy – NSM eBooks

At NSM eBooks, we are committed to delivering high-quality digital products that our customers can enjoy instantly. Because our products are electronic and delivered immediately, our refund policy is designed to be clear, fair, and compliant with digital content standards.

General Refund Policy

• All sales are final once delivered: As eBooks are digital and cannot be returned, refunds are generally not available once a download link has been sent or the file has been accessed.
• Duplicate purchases: If you accidentally buy the same title more than once, we will refund the duplicate charge.
• Technical issues: If your file is corrupted, inaccessible, or otherwise unusable due to a fault on our side, we will provide a replacement download or issue a full refund.
• Non-qualifying reasons: We cannot offer refunds for reasons such as change of mind, incompatibility with your reading device, or dissatisfaction with content once the product has been accessed.

Eligibility Window

Refund requests must be made within 7 days of purchase. Requests made outside this time frame may not be eligible.

Refund Process

1. Contact us at sales@opencarepharma.store with your order number and description of the issue.
2. Our support team will investigate and verify the eligibility of your request.
3. If approved, refunds will be processed to your original payment method within 5–10 business days.

Customer Responsibilities

• Customers must ensure their device or software is compatible with the file format provided (typically PDF, EPUB, or MOBI).
• Refunds cannot be granted for device incompatibility when the file itself is functional.
• Customers are responsible for entering the correct email address at checkout to ensure delivery.

Contact Us

For refund requests, technical support, or further questions, please reach out:
📧 sales@opencarepharma.store
🌐 www.opencarepharma.store

⚠️ Disclaimer: By purchasing from NSM eBooks, you acknowledge and agree to this refund policy. We reserve the right to update or modify this policy at any time without prior notice.